FAQ

The questions from the support page. If your answer is not here, email us.

Where are my saves stored? Can I move them to a new device?

Progress is stored on your device, in three independent save slots. Deleting the app deletes the saves on that device.

To move to a new device, open Save data in the in-game settings. There are two ways.

Move with a code — tap Make a code, write the code down, and enter it under Fetch with a code on the new device. This needs an internet connection, and a lost code cannot be recovered.
Export and Import — save your progress as a file, then import that file on the new device.

Does it need an internet connection?

Not to play. The game runs in airplane mode. Moving with a code, purchases and Restore Purchases need a connection, and when you are online the game checks for notices and new versions.

Are there in-app purchases or ads?

There are no ads. One purchase takes you to the floor 999 ending. For players who want them, the in-game shop sells tips, a world theme pack (cosmetics) and paid heroes. Each is a one-time purchase you keep, and none are required to progress. After reinstalling or changing devices, use Restore Purchases in the shop or in Settings to get them back.

I'm stuck on the upper floors.

Late gates are designed so that no single factor is enough. Check these in order.

Composition and formation — the Floor risk and Missing markers on the party screen tell you what is missing. From floor 101, each stretch carries traits that you switch off with your lineup and specialties.
Fatigue and injuries — from fatigue 40, attack and speed drop. The line above the tower Depart button shows how much, and Rest assigns rest on the spot.
Gear — upgrade your core mercenaries first. See Gear and tiers and Forging.
Potential — growth slows as a mercenary nears their potential. See Potential.

I'd like a refund.

The developer has no access to payment details, so each store handles refunds. Request App Store refunds at reportaproblem.apple.com and Google Play refunds from your order history in Google Play.

Which devices are supported?

iPhone and iPad on iOS and iPadOS 17.0 or later, and Android 7.0 or later.

Do you collect personal data?

We do not ask for accounts, names, or contact details, and there are no ads or analytics. Only when you use “Move with a code” is an encrypted save held on a server for 180 days. See the Privacy Policy for details.

If your answer is not here, email the address on the support page. Go to Support →